Contact Customer Service
Contact Level 1 Techs Customer Service at level1orders@gmail.com for order inquiries, return authorizations, suggestions, and general product information.
Level One Technical Support
Email wendell@level1techs.com for technical support regarding KVM units.
Methods of Payment
We accept Visa, Mastercard, American Express, Discover, and Paypal payments.
Return Policy
If you need to return or exchange anything, for any reason, contact us at level1orders@gmail.com to let us know you are sending something back. Package your item(s) and a note with your name, order number and detailed instructions. Send them to the address below. Carefully read the return policies below prior to returning any item. We will process your return within 3 business days of receipt. There will be no additional shipping charge for exchanges. Please note, we do not except exchanges for KVM’s, Repeaters, Combiners, or other electronic devices.
Return Address:
Vermont Green Printing
Attn: Level 1 Techs Returns
59 Old Creamery Rd Unit 2A
Morrisville, VT 05661
Clothing, General Merchandise, & Cables
Domestic returns need to be received within 30 days of order delivery. International returns need to be received within 60 days of order delivery.
Returned items must be in new, unused, re-sellable condition to be eligible for an exchange or refund. Please note if the returned items are not in new, unused, re-sellable condition, we will not issue a refund or pay the postage fees to ship them back to you. Garments that are missing labels, have been laundered, or have been noticeably worn are not eligible for refund or exchange.
KVM’s, Repeaters, Combiners, & Other Electronic Devices
Domestic returns need to be received within 30 days of order delivery. International returns need to be received within 60 days of order delivery.
Returned items must be in new or like-new condition in original packaging, to be eligible for a full merchandise refund. Please note if the returned items are not in new or like-new condition, missing any parts (including cables & power blocks), or in the original packaging there will be a restocking fee of 15% - 25%. Restocking fees will be determined on a case by case basis. Any return received after the 30 or 60 day return window will be considered on a case by case basis and subject to a 20% restocking fee. No refunds will be considered after 90 days without approval from Level One Techs’ technical support department.
Be sure to insure your return shipment for the full value of the item. We are not responsible for returns that are lost in transit to our warehouse.
Order Handling & Shipping Information
Order Handling Times: Orders for stock items are shipped within two business days. Orders containing “made to order” items are shipped within five business days.
US Shipping Options & Delivery Times:
US Standard Shipping Option - Our US Standard Shipping option utilizes First Class Mail for orders weighing less than one pound and Priority Mail for orders weighing more than one pound. Once the order is shipped allow 5-10 days for delivery. Our US Standard Shipping rates a flat rates based on parcel weight only.
USPS Priority Mail Option - Our USPS Priority Mail option utilizes USPS Priority Mail for all size orders. Once the order is shipped allow 2-6 days for delivery. Our USPS Priority Mail rates are calculated by weight, zone, and parcel dimensions. For most orders weighing more than one pound our USPS Priority Mail rates are lower than our US Standard Shipping rates.
Please note: Unlike Amazon, our estimated delivery times are NOT guaranteed. We do not have the type of clout needed to guarantee USPS delivers on time.
International Shipping:
Canada - We offer FedEx Ground and USPS/Canada Post options for Canadian orders.
Worldwide - We ship using DHL Express for all orders outside the US and Canada.
Customs Charges: We take measures to help alleviate the potential cost of duties and customs charges when your order enters your country. We value all merchandise at wholesale value, not retail value. In many cases this valuation will significantly reduce or eliminate custom charges. The recipient (you) are responsible for your country’s custom charges and duties.
How to Calculate Shipping Charges: Add your items to your cart. Begin the checkout process. You will be given choices for your shipping options and prices.
US and International Undeliverable and Unclaimed Orders: If your order is returned to us as unclaimed or undeliverable, we will issue a credit for the merchandise portion of your order. We will not refund the original shipping charge. If you would like the order to be shipped again, you will need to place a new order. We are not responsible for incorrect addresses, even if it is Google Autofill’s fault!
Stolen Packages
We are not responsible for stolen packages. If your area is prone to thieves stealing packages, it is your responsibility to provide a shipping address that is safe for delivery.
Packaging Materials
All our packaging material is environmentally friendly. We try to reduce our use of plastic in our packaging and shipping materials. We use recycled and compostable mailers. Our cardboard mailers and boxes are made of recycled material. Our packing peanuts are biodegradable. We reuse paper packing material and boxes whenever possible.
Garment Information & Sizing
We sell the best quality garments we can. Quality is our top priority. We want you to love your Level 1 Techs clothing and wear it often. Click here to view detailed garment descriptions and sizing.